Refund policy

Chinmega Electric Pte Ltd supplies appliances, lighting and electrical goods from authorised brand distributors. This policy sets out when we will accept a return.

Change of mind

We do not accept returns or exchanges for change of mind. Please check the model, specifications and dimensions carefully before ordering, and contact us on WhatsApp at +65 8899 4565 if you are unsure which product suits your needs — we would rather advise you before purchase than process a return afterwards.

Faulty, damaged or wrongly supplied goods

We will accept a return where:

  • the item arrived damaged in transit;
  • the item is defective on arrival; or
  • we supplied a different item from the one you ordered.

Notify us within 7 calendar days of delivery, with your order number and photographs of the item and its packaging. Email sales@chinmega.com.sg or message us on WhatsApp at +65 8899 4565.

Once we confirm the fault, you may choose a replacement, a repair, or a full refund. This applies to products that have not yet been installed — see the section below for installed products.

Products that have already been installed

Once a product has been installed, wired in or commissioned, we do not accept it back — including where the product itself is faulty.

Faults on installed products are handled by the brand instead. Contact us with your order number and we will put you in touch with the brand's service centre, who will send a technician to inspect the product on site and repair or replace it under the manufacturer's warranty. This is the standard process across the appliance trade, and it is faster for you than uninstalling and returning a fan or heater.

Please check your product before it is installed. Once it is on the wall or ceiling, the return option is gone. If anything looks wrong on delivery, stop and contact us first.

Where we install for you, our installer unpacks and checks the unit with you before mounting it. If anything is damaged or incorrect, they will stop work and contact our team, and we will arrange a replacement — you will not be charged for the aborted visit.

Who pays for the return

  • If we supplied the wrong item, or the item was damaged or defective on arrival, we arrange and pay for collection.
  • In every other case, the customer arranges return of the item to our warehouse at 61 Kaki Bukit Avenue 1, Shun Li Industrial Park #04-23, Singapore 417943, or pays a collection fee quoted at the time.

Condition of returned goods

Returned items must be complete, with all accessories, manuals, warranty cards and original packaging. We cannot accept goods that have been installed, modified, or damaged after delivery, except where the fault caused the damage.

Items we cannot accept back

  • Any product that has been installed, wired in or commissioned — see above
  • Bulbs, tubes, batteries and other consumables once opened
  • Installation and labour services already performed
  • Special-order or non-stock items brought in at your request

Manufacturer's warranty

Faults that appear after the 7-day window are handled under the manufacturer's warranty. See the Warranty section of our Terms of Service.

Refunds

Approved refunds go back to the original payment method within 7 to 14 working days of us receiving and inspecting the returned item. Your bank or card issuer may take a few days more to show it.

Your statutory rights

Nothing in this policy affects your rights under the Consumer Protection (Fair Trading) Act, including the right to repair, replacement or a price reduction for goods that do not conform to contract within six months of delivery. Where a product has been installed, that right is met through repair or replacement on site by the brand's service centre.

Contact

Chinmega Electric Pte Ltd
61 Kaki Bukit Avenue 1, Shun Li Industrial Park #04-23, Singapore 417943
Email: sales@chinmega.com.sg · WhatsApp: +65 8899 4565