Shipping policy

Where we deliver

We deliver islandwide in Singapore. We do not currently ship overseas through this website. For export or bulk orders, contact us directly at sales@chinmega.com.sg.

Delivery charges

  • Free delivery on orders above S$80
  • Orders of S$80 and below are charged at the rate shown at checkout
  • Restricted-access addresses, and deliveries to Sentosa, Jurong Island, Tuas and other restricted zones, may attract a surcharge. We will contact you before delivering if so.

Delivery times

Stocked items are delivered within 2 to 3 working days of order confirmation. Working days are Monday to Saturday, excluding public holidays.

We will contact you on the number given at checkout to arrange a delivery slot. Someone aged 18 or over must be present to receive and sign for the goods.

Items shown as out of stock, or brought in on special order, take longer. We will tell you the expected date before confirming the order.

Large and heavy items

Ceiling fans, water heaters, refrigerators and similar bulky goods are delivered to your door. Our delivery team does not carry goods up stairs where there is no lift access, and does not move furniture or fixtures. Tell us in advance if access is restricted.

Installation

If you have purchased installation, our team will contact you to arrange the appointment — you do not need to chase the installer, and the installer will not contact you directly.

In most cases we bring the product with us on the installation day, so there is no separate delivery to wait in for. If you would rather receive the product first and have it installed later, tell us when we call and we will arrange it that way.

See our Installation Services page for the current price list. All installation prices are subject to the installer's on-site assessment.

Missed deliveries

If nobody is available at the agreed slot, we will attempt to contact you to rearrange. A redelivery charge of S$10 applies to a second failed attempt.

Damage in transit

Inspect your goods on delivery. If anything is damaged, note it with the driver and tell us within 7 calendar days — see our Refund and Return Policy.